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Privacy Policy
Version of November 12, 2026
This English version is provided for convenience. In case of any difference, the French version prevails.
1. Who is responsible
Atelier Livre is operated by LabMedias, by Basileia Domination. The person in charge of the protection of personal information at LabMedias can be reached through our contact form. Send any question or request to them.
2. What we collect, and why
| Information | Why |
|---|---|
| If you use Google: name, email address and profile photo provided by Google. If you use your email: your address and your password, stored only in irreversible encrypted form by Firebase (we never see it). In both cases, a technical account identifier. | To sign you in and link your passes and books to your account |
| Your projects: texts, outlines, characters, photos and images | To create your book and save it online if you ask |
| Your voice, if you dictate text (book idea, preface, acknowledgments, chapter…) | To turn it into text. The recording is sent for transcription and then immediately discarded: it is never kept. |
| Your passes and their use (images left, writing used, number of free trials today) | To apply what you bought and prevent abuse |
| Messages sent with the contact form (type of request, optional name, email, message) | To reply and handle your request |
| Payment data (handled by Stripe) | To collect payment and refund if needed. We never see your card number. |
We do not sell your information, we show no advertising, and the studio uses no audience measurement or ad tracking tools.
3. Photos of real people
If you add a photo of a person to create a character, the photo is sent to the artificial intelligence to describe and draw the character. Only add a photo of a person with their consent, or their parents’ consent if they are under 14, and never a public figure’s photo without their permission. You can remove a photo at any time; it only appears in the PDF if you turn that on.
4. Where your data goes
| Provider | What it receives | Where |
|---|---|---|
| Google (Firebase, Google Cloud) | Sign-in account; books saved online; passes and counters; contact form messages; the studio’s server | Books, passes, messages and server: Montréal, Canada. Sign-in and website hosting: Google’s global infrastructure. |
| Anthropic (Claude) | The parts of the book needed for each request: idea, outline, excerpts, characters, and images sent to locate characters | United States |
| OpenAI | Descriptions of the images to draw, the characters’ reference photos or portraits if any, and your voice recordings to transcribe | United States |
| Stripe | Your payment, your email and your account identifier | Canada and United States |
| Resend | Messages from the contact form, forwarded by email to the studio’s team | United States |
Anthropic, OpenAI, Stripe and Resend are based in the United States, so your information is communicated outside Québec. These companies act as service providers: they receive only what is needed to create your book, process your payment or forward your message, and process this data under their terms and contractual commitments. Google also acts as a service provider.
5. In your browser
Your current project is saved in your own browser (local storage), so nothing is lost between visits. Sign-in also keeps a session there. These are not advertising cookies.
6. How long we keep it
- Books saved online: until you delete them or ask for your account to be deleted.
- Passes and counters: as long as your account exists; purchase records are kept for the period required for accounting.
- Contact form messages: automatically deleted after 2 years, to keep a record of the reply given.
- Payments: kept by Stripe and in our accounting records for the period required by law (generally 6 years).
- Account: kept while you use it. On request, it is deleted along with your online books and counters within 30 days. Purchased passes remain in our accounting records, linked only to a technical identifier, without your name or email.
- Free trial counters and technical locks: automatically deleted after 3 days.
7. Your rights
You can ask to see your information, have it corrected, receive it in a common format, or have it deleted, using the contact form. We reply within 30 days. You can also download a copy of your projects at any time from the studio menu.
If you are not satisfied with our answer, you can contact the Commission d’accès à l’information du Québec.
8. Security
Exchanges are encrypted (HTTPS). Only the studio’s server accesses your online books and passes; each account sees only its own books. Only the person responsible for the service can access them, when needed to respond to a request from you or to keep the service secure. Access keys for the artificial intelligence and payment services are kept in a secure vault and are never sent to your browser. If a privacy incident presents a risk of serious harm, we will inform you and the Commission d’accès à l’information.
9. Minors
Purchases are reserved for adults. A minor may use the studio with the consent and under the responsibility of a parent or guardian.
10. Changes
We may update this policy. The version date at the top of the page shows the latest change; significant changes are announced in the studio.
See also our terms of sale and use · Contact us.